Phreesia’s Patient Access module is designed to eliminate the "8:00 AM Phone Rush." Instead of hiring more receptionists to handle appointment requests, refills, and cancellations, Phreesia uses a suite of AI tools to automate them. Its flagship features are VoiceAI (a generative agent that answers the phone) and Appointment Accelerator (a text-bot that fills empty slots automatically).

Hyro is an enterprise-grade "digital scheduler" designed to stop patients from waiting on hold for 45 minutes just to book a visit. Unlike basic phone menus ("Press 1 for Appointments"), Hyro uses conversational AI to talk to patients naturally. It connects directly to your electronic health record (EHR) to read doctor availability in real-time, allowing patients to book, reschedule, or cancel appointments entirely by voice or text without ever speaking to a human staff member.

Goodcall is a generative AI phone agent designed to replace or augment front-desk staff. Unlike standard IVR (press 1 for billing), it uses conversational AI to speak with patients, capturing intent (scheduling, refills, hours) and executing tasks. It is best suited for small-to-mid-sized private practices dealing with high inbound call volume and staff burnout.